Privacy Policy

WhaleHub ExpertConnect is a platform that connects experts and clients in various fields and industries. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and share your personal data when you use our services.

What data do we collect?

We collect different types of data depending on how you use our services. Some of the data we collect are:

• Personal data: This includes your name, email address, phone number, profile picture, location, and any other information you provide when you register, create a profile, or contact us.
• Payment data: This includes your payment method, billing address, and transaction history when you make a payment or receive a payment through our platform.
• Service data: This includes your preferences, ratings, reviews, feedback, messages, chats, calls, appointments, and any other information related to the services you request or provide through our platform.
• Usage data: This includes information about how you use our services, such as the pages you visit, the features you use, the time and duration of your sessions, the links you click, and the searches you make.
• Technical data: This includes information about your device, browser, operating system, IP address, network, and cookies when you access or use our services.

How do we collect your data?

We collect your data in different ways depending on how you interact with our services. Some of the ways we collect your data are:

• Directly from you: We collect your data when you voluntarily provide it to us, such as when you register, create a profile, contact us, or use our services.
• Automatically from you: We collect your data automatically when you access or use our services, such as through cookies, web beacons, log files, and other technologies.
• From third parties: We may collect your data from third parties that we work with or that provide services to us, such as payment processors, analytics providers, social media platforms, or other sources that you authorize or consent to.

How do we use your data?

We use your data for various purposes depending on how you use our services. Some of the purposes we use your data for are:

• To provide and improve our services: We use your data to enable you to access and use our services, to connect you with experts or clients that match your needs and preferences, to facilitate payments and transactions, to deliver customer support and communication, to monitor and analyze the performance and quality of our services, to develop new features and functionalities, and to troubleshoot and resolve issues.
• To personalize and enhance your experience: We use your data to tailor our services to your interests and preferences, to show you relevant content and recommendations, to send you notifications and updates about our services or events that may interest you,to provide you with marketing and promotional materials that may interest you,and to solicit your feedback and opinions.
• To protect our rights and interests: We use your data to protect our rights and interests,to enforce our terms and conditions,to prevent fraud and abuse,to comply with legal obligations,to cooperate with law enforcement authorities,and to defend ourselves from claims or disputes.

How do we share your data?

We share your data with different parties depending on how you use our services. Some of the parties we share your data with are:

• Experts or clients: We share your data with experts or clients that you interact with through our platform,such as your name,profile picture,location,ratings,reviews,feedback,messages,chats,calls,appointments,and any other information that is necessary or relevant for the provision or request of services.
• Service providers: We share your data with service providers that help us operate or improve our services,such as payment processors,analytics providers,hosting providers,cloud providers,email providers,marketing providers,and other technical partners.
• Social media platforms: We may share your data with social media platforms that you link or connect to our services,such as Facebook,Twitter,LinkedIn,or Google.This allows us to verify your identity,to enable social sharing features,and to show you personalized content and ads based on your social media activity.
• Other third parties: We may share your data with other third parties that we work with or that provide services to us,such as business partners,affiliates,sponsors,advertisers,or researchers.This allows us to offer you additional benefits or opportunities,to conduct market research or surveys,and to measure the effectiveness of our marketing campaigns.
• Legal authorities: We may share your data with legal authorities if we are required or permitted by law,if we believe it is necessary to protect our rights or interests,or if we are involved in a legal claim or dispute.

How do we protect your data?

We take appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Some of the measures we take are:

• Encrypting your data in transit and at rest
• Using secure servers and firewalls
• Limiting access to your data to authorized personnel only
• Implementing password policies and two-factor authentication
• Conducting regular security audits and reviews

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for keeping your password and account details confidential and for notifying us immediately if you suspect any unauthorized activity or breach of security.

How do we store your data?

We store your data on servers located in the United States and other countries that may have different data protection laws than your country of residence. By using our services, you consent to the transfer and storage of your data in these countries. We will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws.

How long do we keep your data?

We keep your data for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. The retention period of your data may vary depending on the type of data, the nature of our relationship with you, and our legal obligations. When we no longer need your data, we will delete it or anonymize it in a manner that prevents its identification or re-identification.

What are your rights and choices?

You have certain rights and choices regarding your data, subject to applicable laws and limitations. Some of the rights and choices you have are:

• Access: You have the right to access and obtain a copy of your data that we hold.
• Correction: You have the right to correct or update your data that is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your data that we no longer need or have a legal basis to process.
• Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing or profiling.
• Restriction: You have the right to request the restriction of the processing of your data in certain circumstances, such as when you contest its accuracy or lawfulness.
• Withdrawal: You have the right to withdraw your consent to the processing of your data at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.
• Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise any of these rights or choices, please contact us using the contact details below. We may ask you to provide proof of identity or additional information before we process your request. We will respond to your request within a reasonable time frame or as required by law.

How do we use cookies and similar technologies?

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize you and remember your preferences, settings, and actions across different pages and sessions. We use cookies and similar technologies, such as web beacons, pixels, tags, scripts, and local storage, for various purposes, such as:

• To enable essential features and functionalities of our services, such as authentication, security, and performance
• To remember your choices and preferences, such as language, currency, and display settings
• To measure and analyze how you use our services, such as traffic, usage patterns, trends, and effectiveness
• To deliver relevant content and ads to you based on your interests and behavior
• To test and improve our services by experimenting with new features and functionalities

You can manage your cookie preferences by adjusting your browser settings or using our cookie consent tool. You can also delete or block cookies at any time by following the instructions provided by your browser. However, please note that some cookies are necessary for our services to function properly, and disabling them may affect your experience or access to certain features.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting a notice on our website or by sending you an email. The date at the top of this privacy policy indicates when it was last updated. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your data.

How do you contact us?

If you have any questions or comments about this privacy policy or our data practices,please contact us by:

Email: support@whalehub.net

We will do our best to address your concerns and resolve any issues you may have.